Question 1

What does DemGuide sell?

Accepted Answer

DemGuide is a premium marketplace for digital products only — ebooks, PDF guides, blueprints, templates, AI prompts and structured digital courses from trusted creators.

Question 2

How will I receive my product?

Accepted Answer

Instantly. As soon as your payment is confirmed by Razorpay, your download unlocks on the order confirmation page and is permanently available under your account at /my-orders.

Question 3

Are there any shipping charges?

Accepted Answer

No. DemGuide sells only digital products, so there are no shipping or delivery fees. The price you see at checkout is the final price.

Question 4

Which payment methods are supported?

Accepted Answer

We accept all major payment methods supported by Razorpay — UPI, credit/debit cards, net banking and popular wallets. All transactions are encrypted and PCI-DSS compliant.

Question 5

Can I get a refund?

Accepted Answer

Because digital products are delivered instantly and cannot be 'returned', refunds are only issued in limited cases (corrupt files, duplicate charges, accidental purchase reported within 24 hours, etc.). Please read our Refund Policy for full details.

Question 6

Do I need an account to buy?

Accepted Answer

Yes. A free account lets you re-download your purchases anytime, leave reviews, and contact support directly from your dashboard.

Question 7

Is my payment information safe?

Accepted Answer

Yes. DemGuide never sees or stores your card details. All payments are processed end-to-end by Razorpay over a secure, PCI-DSS compliant connection.

Question 8

Can I share or resell a product I purchased?

Accepted Answer

No. All products on DemGuide are copyrighted by their creators and are licensed for personal use only. Re-uploading, reselling or sharing download links violates our Terms and may result in account termination and legal action.

Question 9

How do I contact support?

Accepted Answer

Email us at demguide.online@gmail.com — we respond within 24 hours on business days (Mon–Sat, 10 AM – 7 PM IST).

Frequently asked questions